top of page
FAQ
What is your cancellation policy?
We understand that sometimes emergencies or other commitments arise that may cause you to need to reschedule or cancel your appointment.
We kindly ask that you provide us with at least 48 hours notice prior to your appointment so that we can accommodate other guests.
Cancellations with less than 24 hours notice will incur a booking fee of 50% of the total service cost, charged to the card on file.
No shows & same day cancellations will incur the full service cost, charged to the card on file. Thank you for your understanding.
How do I alter my scheduled
appointment ?
All appointments can be altered using the system prior to 48 hrs before scheduled visit.
Initially scheduled appointments are confirmed with a text message and or email. These contain direct links to move or cancel appointments.
What methods of payment are accepted?
All major credit cards and Apple Pay are all accepted with tap to pay.
Checks are not accepted.
What if I arrive late?
The unexpected unexpectedly happens sometimes, we get that! Depending on how late you arrive to your appointment some services may have to be shortened with remaining time allowed for your visit as courtesy of the next scheduled guest.
If remaining time doesn’t allow for service, a deposit for rescheduled service or cancellation fee will be due.
bottom of page